1. Who we are and what these terms cover

We are Oxus Technologies Limited, a private company limited by shares registered in Ireland, company number 818468, with its registered office at Greenhills Road, Walkinstown, Dublin 12, D12 DX80, Ireland. VAT number IE4756195AH. You can reach us at info@oxus.ie or on +353 83 358 9301.

These terms apply to everything we provide, which we call our services:

Our website, oxus.ie, and its forms and tools.
Our products: the software platforms we build and run ourselves, including those on our platforms page, and any product, app or service we launch later that links to these terms.
Licensed software: desktop applications, browser extensions and similar tools we supply under a licence.
Client work: operational audits, consultancy, and custom software, automation and integrations we design, build, host or support for a client.

Some things have more specific terms, and those win where they differ from these:

a contract you have signed with us, or a quote or statement of work you have accepted, comes first;
then the terms published by an individual product (for example a product's own terms of service, refund policy or data processing terms);
then these terms, which cover anything the others do not.

Our privacy notice explains how we handle personal data and forms part of these terms.

2. Consumers and businesses

Most of our services are for businesses. Some, such as property compliance tools for private landlords or personal mileage calculators, may be used by people acting outside a trade, business or profession. The law gives those people, consumers, rights that no contract can take away. Where these terms treat consumers and businesses differently, we say so. Nothing in these terms limits a right you have as a consumer under Irish, EU or UK law.

3. Accounts

You must be 18 or over to open an account.
If you open an account for an organisation, you confirm you are allowed to bind it to these terms.
Keep your sign-in details secure. You are responsible for what happens under your account, including by people you invite into it.
Give us accurate information and keep it up to date. Many of our products calculate deadlines, amounts or requirements from what you tell them.

4. Products: plans, trials and payment

Each product shows its plans, prices and limits on its own website or in its billing page. We tell you the price, and whether it includes VAT, before you pay.
Where a product offers a free trial, we tell you how long it lasts and when your first payment will be taken. If you cancel before the trial ends, you are not charged.
Subscriptions renew automatically at the end of each billing period (usually monthly) and are charged in advance until you cancel. One-off purchases, such as credit packs, are charged once.
Card and bank payments are processed by Stripe. We never see or store your full card details.
If a payment fails, we tell you and give you time to fix it. If it stays unpaid, we may move your account to a free plan or pause paid features. We do not delete your records because a payment failed.
We may change our prices. We will tell you by email at least 30 days before a new price applies to you, and you can cancel before it does.

5. Cancelling a product subscription

You can cancel at any time, without giving a reason, from the product's billing page or by emailing info@oxus.ie. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then. There is no fee for cancelling.

Your 14-day right to cancel, if you are a consumer

If you are a consumer, you can cancel a contract for a product within 14 days of making it, without giving a reason. This right comes from the Consumer Rights Act 2022 in Ireland and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in Northern Ireland and the rest of the UK. To use it, use the product's cancellation page if it has one, or send us a clear statement, for example:

To Oxus Technologies Limited (info@oxus.ie): I cancel my contract for [product name]. Ordered on: [date]. Name: [your name]. Account email: [email]. Date: [date].

It is enough to send it before the 14 days are up. We confirm receipt by email and refund anything you have paid for that contract in full, within 14 days, to the payment method you used.

6. Refunds

Where a product publishes its own refund policy, that policy applies to it. Otherwise:

We refund in full any payment taken in error: a double charge, the wrong amount, a charge after you cancelled, or a charge after a free trial you cancelled in time.
We refund a consumer who cancels within the 14-day period, as described above.
We do not refund the unused part of a billing period when you cancel partway through it.
Unused credits or prepaid packs are refundable within 14 days of purchase if none have been used.
If a service does not work as we described it and we cannot put that right within a reasonable time, we give you a price reduction or a refund that reflects how far it fell short. For consumers, that is a right in law.
If you change plan partway through a period, the difference is usually adjusted on your next invoice as a charge or a credit, not paid out in cash. If you leave with credit remaining, ask us and we will refund it.

To ask for a refund, email info@oxus.ie with your account email, the product, and the date and amount of the payment. We reply within 5 working days, and once we agree a refund we send it within 14 days to the original payment method, in the same currency. Please contact us before disputing a charge with your bank; it is usually quicker.

7. Client work: audits, consultancy and custom software

When we do work for you as a client, the quote, proposal or statement of work we agree sets out the scope, price, timeline and anything specific to the job. These general rules apply unless that document says otherwise:

Scope and changes. We build what the agreed scope describes. If you want something different or extra, we agree the change, and any effect on price or timing, in writing before we do it.
Payment. We may ask for a deposit before starting and for payment at agreed milestones. Invoices are due within 14 days unless the quote says otherwise. Hosting, support and maintenance retainers are billed monthly in advance.
Third-party costs. Some systems depend on services charged by use, such as hosting, email sending, AI models or data lookups. The quote says whether these are included, passed on at cost, or paid by you directly on your own account.
Your part. You give us timely access to the people, information, accounts and test data we need, and you are responsible for the accuracy of what you give us. Delays on your side may move the timeline.
Acceptance. When we deliver a build or milestone, you have 10 working days to test it and tell us about anything that does not match the agreed scope. We fix those items. If you do not report a problem in that time, or you start using it in live operation, it counts as accepted.
Ownership. Once you have paid in full, you own the custom work we created specifically for you, and we assign our rights in it to you. We keep ownership of our own pre-existing tools, libraries, templates and know-how, and of general-purpose components we reuse across clients; you get a permanent, royalty-free licence to use whatever of those is built into your system, for your business. Open-source components stay under their own licences.
Warranty. For 30 days after acceptance, we fix at no charge any defect that stops the work matching the agreed scope. After that, fixes and changes are covered by a support retainer if you have one, or charged at our current rates.
Hosting and support. If we host or support a system for you, we keep it running with reasonable care and skill, apply security updates, and keep backups. If the arrangement ends, we hand over the code and your data in a usable form.
Confidentiality. We keep your business information confidential and use it only to do the work. We will not name you as a client or show your system to others without your permission.
Ending a project. Either of us can end a project by written notice if the other seriously breaks the agreement and does not put it right within 14 days of being asked. You can also end it for convenience at any time; you then pay for the work done up to that point and any costs we cannot recover, and we hand over what has been built.

8. Licensed software

Where we supply software for you to install, such as a desktop application or a browser extension, we grant you a non-exclusive, non-transferable licence to use it for your own business during the licence period you have paid for, on the number of devices or users the licence covers. You must not copy, resell or share it or your licence key, or reverse engineer it except where the law allows. A licence may check in with our servers to confirm it is valid. When a licence ends, you must stop using the software. The refund and cancellation rules in sections 5 and 6 apply to paid licences.

9. AI features

Some of our services use artificial intelligence, for example to read documents, classify images or answer questions about your data. AI output can be wrong. It is a tool to save time, not a decision-maker: check anything important before you rely on it. We use AI providers under terms that stop them using your content to train their models, and we list them in our privacy notice. We do not use your content to train AI models ourselves without your agreement.

10. Our services are tools, not professional advice

Many of our products help with legal, tax, compliance or financial obligations: property compliance, vehicle and driver compliance, invoicing and self-billing, mileage and expense claims, and similar. They present our best understanding of the rules and calculations, checked against official sources, but they are general information and not legal, tax or financial advice about your circumstances. You remain responsible for meeting your own obligations. A reminder is a prompt, not a guarantee, and the rules change. If you are unsure what applies to you, ask a qualified professional.

11. Your content and data

What you put into our services stays yours. You give us permission to host, copy, process and display it only as far as we need to provide the services to you.
You are responsible for having the right to give us that content, and for having a lawful basis to share any personal data it contains.
Where we process personal data on your behalf, section 12 applies.
You can export your data from a product while you use it, and for 30 days after your account closes you can ask us for a copy in a common machine-readable format, free of charge. After that we delete it, except what the law requires us to keep, such as billing records.

12. When we process personal data for you

When you use our services to hold personal data about other people, such as your employees, drivers, tenants, contractors, customers or delivery recipients, you are the controller of that data and we are your processor. If a product publishes its own data processing terms, or we have signed a data processing agreement with you, that document applies. Otherwise, these terms are our agreement under Article 28 of the GDPR and the UK GDPR, and we will:

process the data only on your documented instructions, which are these terms and how you use the service, unless the law requires otherwise, in which case we tell you first where we are allowed to;
make sure everyone who handles it is bound by confidentiality;
keep it secure with appropriate technical and organisational measures, including encryption in transit, access controls and backups;
use only the sub-processors listed in our privacy notice or in the product's own documents, bind each of them to equivalent terms, and tell you in advance of any change so you can object;
transfer data outside the EEA or the UK only with a lawful safeguard, such as an adequacy decision or standard contractual clauses;
help you respond to people exercising their rights, and with security, breach notification and impact assessments;
tell you without undue delay, and within 48 hours, after we become aware of a personal data breach affecting your data;
at the end of the service, delete or return the data as you choose, unless the law requires us to keep it;
give you the information you reasonably need to show that these obligations are met, and allow for audits on reasonable notice.

You must not put special category data (such as health data) or criminal records data into a service unless it is designed for it and you have a lawful basis. If the data you give us is about children, you are responsible for having the consent or other lawful basis the law requires.

13. Using our services properly

You agree not to:

upload anything unlawful, or anything you have no right to share;
use our services to harass anyone, send spam, or mislead people;
try to get into another person's account or data, test or break our security, or overload the service;
scrape, copy or resell our services, or use them to build a competing product.

If you find content on one of our services that you believe is illegal, tell us at info@oxus.ie, our single point of contact for users and authorities. We will look at it promptly and tell you what we decided. We may suspend an account that breaks these rules, and we tell you why unless the law or a real risk of harm prevents it.

14. Keeping services running, and changes to them

We work to keep our services available and your data safe, but we cannot promise they will never be interrupted, for example during maintenance or a failure at one of our providers. We improve and change our products over time. If we remove something that materially reduces what you pay for, we tell you in advance and you can end your subscription without charge. Some services connect to other companies' systems (for example payment, email, maps or government lookups); we are not responsible for those systems, and a change on their side may affect a feature.

15. Our intellectual property

Apart from your content, and the custom work we assign to clients under section 7, our services, software, designs and brands belong to us or our licensors. These terms give you the right to use them as described and no other rights. If you send us ideas or feedback, we may use them freely.

16. Our responsibility to you

Nothing in these terms limits any liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or any right you have as a consumer.

If you are a consumer: we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or that was caused by something outside our reasonable control.

If you are a business: we are not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss. Because you remain responsible for your own compliance (section 10), we are not liable for fines, penalties or claims that follow from an obligation being missed, including where a reminder or calculation was wrong or not sent. Our total liability to you in any 12 months is limited to the amount you paid us in that period for the service concerned, or €100 (£100) if that is more. A signed contract may set a different limit.

17. Suspension and ending these terms

You can stop using our services and close your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, that is used unlawfully, or that stays unpaid, and we tell you why unless the law prevents it. If we decide to stop offering a product altogether, we give you at least 60 days' notice, refund any period you have paid for and will not receive, and give you your data.

18. Changes to these terms

We may update these terms, for example when the law changes or we add a service. If a change matters to you, we will email you at least 30 days before it takes effect, and you can end your subscription before then without charge. The date at the top shows when they last changed.

19. Complaints

If something has gone wrong, email info@oxus.ie. We acknowledge complaints within 5 working days and aim to resolve them within 20. If you are a consumer and we cannot agree, you can get free advice from the Competition and Consumer Protection Commission (ccpc.ie) in Ireland, or Consumerline (consumerline.org) in Northern Ireland.

20. Law and courts

These terms are governed by the law of Ireland. If you are a consumer, you also keep the protection of the mandatory rules of the law where you live, and you can bring a claim in the courts where you live. If you are a business, the courts of Ireland have exclusive jurisdiction.

Terms of service